FAQ
Answers to the questions people ask most often.
When something is unclear, it is usually about a top-up, response time or how to use the platform outside large cities.
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Send us the concrete problem, offer URL or deal number. The answer will be faster and more precise.
How do top-ups and payments work?
Barter itself is always free - the platform does not take anything from exchanges of services or products. When a cash top-up is part of the deal, it goes through secure payment escrow via Stripe. During delivery the top-up is held in escrow and after both sides confirm completion it is automatically released to the recipient. If there is a dispute, the top-up is not released until it is resolved. A 5% fee from the top-up covers secure escrow and payment processing - it is not a commission on the exchange.
What if the other side does not respond?
Silence by itself does not reduce reliability — only a rating after a completed exchange moves it. A proposal nobody answered stays in Deals along with how long it has been waiting. You can cancel it at any time, and the other side is emailed about it unless they have turned exchange notifications off. If money or an unmet commitment is involved, open a dispute with a reason: the escrowed top-up stays frozen and support handles it.
Can I only request something?
Onboarding also creates a first offer, even a small one. The platform is built on exchange, not one-way demand. Even a small micro-help is a better base than an empty request.
Can I use it outside Bratislava/Kosice?
Yes. The platform is for all of Slovakia. For in-person barters, filter by location; for online services, you can work from anywhere.
How do you handle banned items and moderation?
Offers must follow the rules. Reports are handled by moderation and banned items include weapons, drugs, forgery, illegal software and dangerous chemicals.
When do I get a rating?
After both sides confirm delivery. Quality, communication, deadline and recommendation are rated. A rating is the only thing that moves the reliability on a profile.
How do I close my account?
Open Account & security from the menu in the top right; Close your account is at the bottom. You confirm by typing your email address and we delete the account, profile and offers right away - no request form, no waiting for support. If you already traded with someone, their deal history and ratings stay, but without your name or contact details. The only case that waits is an account with money still in escrow or an open dispute, where the payment has to settle first.
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